Neurogistics FAQ's Getting Started How does my child become a client? The first step in becoming a client is to take the Free Self Test. When you complete the questionnaire, you will be directed to purchase the Neurogistics Brain Wellness Program for your child. The information that you provide when you purchase the program will automatically register you as a current client or member. Certain options become available to you immediately; while others, like purchasing products, are only available once you retrieve your Brain Wellness Report. What are the benefits “members” receive? Our program is simple to do, but we have found that our clients appreciate the added information we provide. Tools that promote success are available to our members and would only be relevant to those on the program. Our products can be purchased only by our clients, since they are very specific to individual needs, and are taken only on the basis of the recommendations provided in the Brain Wellness Report. When you are a member, you have a special area of the website where your personal information is stored for you. This is confidential information and is only viewed by you. We make sure your privacy is maintained at all times. This area allows you to easily access and maintain your records, previous reports, and makes it easy to fill out a health profile, purchase recommended products, or just gather information. The Child Program gives you access to parenting information, MP3’s, and contact with our Assessment Specialist and Parent Educator, Emily Roberts MA. What is the cost of the Neurogistics® Children’s Brain Wellness Program? The Neurogistics® Children’s Brain Wellness Program is $320.00 and includes: The amino acids and other supplements that are recommended based on your Brain Wellness Report, average between $60 and $120 per month. Getting Tested How do I get a neurotransmitter test kit? Take the free online self-test to determine if your child needs a practitioner. Once you have completed the self-test questionnaire, you will be prompted to order a test kit. The $245.00 charge for the Program includes the laboratory test kit, shipping and handling charges, membership, a background assessment and questionnaire, and the Brain Wellness Report. We accept major credit cards. Your test kit will be mailed the day you order. Should my child stop taking supplements or medications to take the lab test? It is important to stay on any supplements or medications that you are prescribed. The lab test accounts for your use of these products and your Brain Wellness Report will be written to include them. Under no circumstances will Neurogistics recommend that you change your medication protocol. Please consult your physician for any medication issues. If your child takes a stimulant medication please take it after the completion of the sample.> How does my child take their sample? Where do I send it? The tools needed to collect and ship your sample, along with specific, easy-to-follow directions, are included in the lab test kit we send you. We suggest you read the directions thoroughly when they arrive, and plan to take the test as soon as possible. That way your results can be supplied to you in the most efficient manner. If your child is not potty trained please contact the corporate office (512) 692-6214, and they will send you a specialty diaper that collects urine specimens; this is available for no additional fee. Why do I need to send the lab sample the same day? To insure the viability of the specimen it is essential that you send it the same day that you take your sample. How long does it take to get my child's Brain Wellness Report? Lab test results are provided to Neurogistics approximately 10 days from the time the sample arrives at the lab. Considering sample mailing time in the > > What is so special about this type of lab test and why does it take so long for the test to be run? The labs that run these highly sophisticated neurotransmitter tests usually run one neurotransmitter daily. Most tests include at least six neurotransmitters to be tested. There are only a few labs in the world that are equipped to run these complex tests. They have special equipment and processes not available at other types of labs. We rely on their expertise and reputation to ensure that we receive the most accurate results. As new innovations become available, they are the first to institute them and make the benefits available to our clients. Usually, retesting is necessary six to eight weeks after beginning the program. Once desirable levels of neurotransmitters are met and symptoms are improved, retesting can be done once or twice yearly for optimal benefit. How is this program different from taking medications? Can my child continue to use medicaitons on this program? The Brain Wellness Program is compatible with most medications. However, we do ask you to list the medications your child currently takes, in order to determine the compatibility. The program works exceedingly well with most antidepressants, but we recommend that, as with any other program, you check with your doctor before embarking on the Brain Wellness Program. How do I order supplements? Supplements are available for purchase when your Brain Wellness Report is finished or, if you are a returning client already on the program, after you login you can access the Shopping Cart by pressing on the link for supplements and you will be able to order. Orders received before 11:00 a.m. Central time is usually shipped the same day. How soon can my child feel the resutls? We are all individuals, and results, as with most programs, will vary from person to person. Some children feel a difference in a few days of starting their program, while others take longer. However, it is extremely rare for children to not feel a noticeable difference in some aspect of their lives. We highly recommend – and send regular reminders – that parents complete and revisit their child’s Progress Monitor, which allows them to more accurately track their success. Often, when we start to feel better, we forget how bad we felt to begin with. The Progress Monitor is a good reminder. How do I arrange for a phone consult? Consultations are available with our Certified Practitioners for those clients who have a particular diagnosis or are on certain medications, or for those who simply prefer to work with a practitioner directly. Once you purchase your program – or at any time during your association with Neurogistics – you may request a consult referral. At that time you will be given the name and contact information for a trained clinician who can work with you as little or as much as you need or would like. You will contact their offices directly to schedule appointments and learn about their fee structure. How long does my child need to stay on the Brain Wellness Program? There are three phases to our program: The first phase is a conditioning phase and the goal is to enhance the inhibitory neurotransmitter system to build a foundation. This phase can last anywhere from two to six weeks. The second phase is the excitatory phase. The goal in this phase is to either enhance or diminish the excitatory neurotransmitters so that both systems can function synergistically and in proper ratios. This phase can last anywhere from three to six months, depending on the child. The third phase is a maintenance phase in which the dosage of amino acids is typically reduced to maintain proper neurotransmitter levels. What if my child cannot swallow supplements? Our supplements come in capsule form; therefore they are able to be slid open and mixed with liquids. The taste is not a reported issue, except for in extreme cases. We have a child’s chewable multivitamin and liquid Omega 3’s specifically for children. As part of your membership you will have access to literature that will help your child learn to swallow capsules and suggestions for alternatives to swallowing supplements.